Delivery and return

All orders placed before 9 a.m. are dispatched the same day (excluding weekends and public holidays). A link containing the tracking of your package will be sent to you by email at the time of shipment.

Postage, packaging and handling costs are included in the delivery price. Do not hesitate to group your purchases in one order, allowing you to pay the shipping costs only once. Each shipment is extremely well cared for with protective equipment, so we cannot be held responsible in the event of damage to the package during transport.

DELIVERY IN FRANCE • Chronopost Point Retrait & Merchants

Chronopost Point Relais: Delivery in 24h/48h for all orders placed before 9am (excluding Saturdays, Sundays and public holidays)

Order less than 29€

Delivery price: 6€60

Order over 29€


CHRONOPOST at home, in mainland France

Chronopost Domicile: Delivery in 24h/48h for all orders placed before 9am (excluding Saturdays, Sundays and public holidays), against signature.

In mailbox: Before the delivery of your package, chronopost will send you an email offering you the following options:
- Drop off your package in a safe place if you are away (mailbox, caretaker, etc.)
- Drop off your parcel with a neighbor
- Change delivery date
- Drop off your package at a relay point

Orders under 29€

Delivery price: 12€90

Orders under 59€

Delivery price: 6€90

Orders above 59€



1 • Reporting: First of all, please contact our customer service for each return. If the after-sales service confirms that your product is covered by a warranty, you can follow the return steps from this link .

2 • After-sales service: VAPOVOR's after-sales service will analyze your product after receipt. A delay of one week will be necessary. In the context of a defective product, VAPOVOR will replace your product with the same product subject to availability. In case of unavailability of the product, VAPOVOR will give you a credit for the amount of the product. If the product has become defective as a result of misuse on your part, VAPOVOR will send it back to you at your expense without exchange or refund. In this case, VAPOVOR reserves the right to request reimbursement of the return costs.