General Terms of Sale

General Terms and Conditions of Online Sale – VAPOVOR

These General Terms and Conditions of Sale are up to date as of January 19, 2025.

The present General Terms and Conditions of Sale (hereinafter "GTC") are offered by the company Suchet & Buttier (hereinafter "The Company"), a simplified joint-stock company with a capital of 100 euros, registered with the Paris Trade Register under number 802 240 341, whose registered office is located at 102 Avenue des Champs-Élysées, 75008 Paris. Its non-premium phone number is 01 82 83 23 25, its email address is contact@vapovor.com, and its individual intra-community VAT identification number is FR06802240341.

The Company owns and operates the website https://www.vapovor.com (hereinafter "the Site") on which it offers to any customer (hereinafter "the Customer") the online sale of products available on the Site, including but not limited to electronic vaping devices (hereinafter "Products").

In accordance with the provisions of Article L. 3511-2-1 of the Public Health Code, the Company undertakes not to sell Products to minors under eighteen (18) years of age, the sale of which to minors is prohibited by French law.

1. APPLICATION AND ENFORCEABILITY OF THE GTC

The present GTC detail the rights and obligations of the Company and its Customer within the framework of the sale of Products. They apply to any order placed on the Site requiring the unconditional acceptance of these GTC. The Customer declares having read these GTC and expressly accepts them before finalizing their order on the Site.

The GTC may be modified at any time by the Company, but the version of the GTC applicable to the Customer will remain the one in force at the time of placing the order on the Site. Any contrary condition imposed by the Customer is unenforceable against the Company, regardless of when it may have been brought to its attention.

The fact that the Company does not invoke at any given time any provision of these GTC cannot be interpreted as a waiver to invoke any provision of said GTC at a later date.

2. ORDERING PRODUCTS ON THE SITE

The purchase of Products on the Site is reserved for adults. The Company will refuse access to the Site and the placement of any order made by a minor under eighteen (18) years of age.

The products offered comply with current French legislation and applicable standards in France. The seller's responsibility cannot be engaged in case of non-compliance with the legislation of the country where the product is delivered (for example, in case of prohibition of a product, etc.). It is your responsibility to check with local authorities the possibilities of importing or using the products or services you intend to order.

The Products offered for sale are described and presented with the greatest possible accuracy. However, photographs have no contractual value, and the Company cannot ensure the Customer a perfect likeness to the delivered Product.

The Company reserves the right to correct the content of the Site.

The Customer selects the Products they wish to buy and can access the summary of their order at any time. After accessing the summary of their order, the Customer can confirm their order by creating an account on the Site or by proceeding with the purchase without creating an account on the Site. In case of account creation, for any new order, the Customer who has opened an account will identify themselves using their credentials. It is the Customer's responsibility to maintain the confidentiality and security of their credentials on the Site. The Customer must immediately inform the Company of any unauthorized use of their credentials. The Company cannot be held responsible for any loss or damage resulting from the Customer's inability to protect their credentials.

The Customer validates their order after entering their delivery address, delivery method, and payment method and by checking the box validating the GTC. A clear and legible payment mention is displayed next to the validation icon to ensure that the Customer explicitly acknowledges their payment obligation for the order.

After validating their order and in order to proceed with payment, the Customer enters their billing details. The Company sends an order confirmation by email to the Customer, summarizing the elements of their order summary. The sending of this confirmation email formalizes the contractual commitment between the Company and the Customer.

3. PRICE AND PAYMENT CONDITIONS OF THE ORDER

Prices are listed on the Site and in the Product description sheets, in euros and all taxes included.

Delivery Fees:

  • Free Delivery in Metropolitan France via Amazon.
  • Delivery in Zone 1 via Chronopost Relay Point.
  • For other zones, delivery fees are detailed on the following page of the Site: https://www.vapovor.com/livraison.

The total amount is indicated in the order summary before the Customer accepts these GTC, validates their order, enters and validates their billing details, and proceeds with payment. This total amount is indicated in euros, all taxes included.

Orders can be paid by credit card. In the case of credit card payment, the Site uses a specialized provider in online payment security. This system guarantees the Customer complete confidentiality of their banking information. The bank transaction by credit card, carried out between the Customer and the secure system, is therefore entirely encrypted and protected. The Customer's bank details are not stored electronically by the Company.

The Customer guarantees the Company that they have the necessary authorizations to use the payment method when placing the order. In any case, any order placed on the Site whose payment is not honored within fifteen (15) days at most will be definitively canceled.

The Company also reserves the right to suspend any account or any execution of an order, regardless of its nature and level of execution, in case of non-payment or partial payment of any amount owed by the Customer to the Company, in case of a payment incident, or in case of fraud or attempted fraud related to the use of the site and the payment of an order.

Payment in Installments with Alma:

If you pay for your order in installments, you accept Alma's customer general terms and conditions. In particular, you can only pay in installments for purchases between €100.00 and €1,000.00. The fees applicable to this payment method are, for each transaction, 0.00% of the transaction amount plus €0.00.

4. AVAILABILITY, GIFTS, AND DELIVERY OF PRODUCTS

Product availability indications are provided at the time of placing the order. Errors or modifications may exceptionally occur. In the event of a Product being unavailable after placing the order, the Company will inform the Customer as soon as possible, offering either to order another Product or to cancel the order.

The Products offered on the Site can mainly be delivered to Metropolitan France, the DOM TOM, and the countries listed at the following Site address: https://www.vapovor.com/livraison. Outside these delivery zones, the Company has the right to refuse the order or accept it after estimating the shipping costs associated with this delivery.

The Company strives to deliver the Products within the timeframes indicated on the Site and no later than thirty days from the placement of the order. In case of delivery delay due to unforeseeable circumstances, the Company will inform the Customer of the additional delivery time required. If delivery does not occur by the end of the agreed additional period, the Customer may cancel their order by sending a registered letter with acknowledgment of receipt without being able to claim damages due to this simple delivery delay.

The ordered Product(s) are delivered to the address provided by the Customer when placing the order. After shipment, the Company will provide the Customer with a tracking number so they can track their package online.

Management of Uncollected Packages:

  • In France, for any package not collected at a relay point, a fee of €10 TTC will be applied and deducted from the order refund.
  • For other countries, a fee of €25 TTC will be applied and deducted from the order refund.

The Customer must ensure that the information provided to the Company is correct and remains so until complete receipt of the ordered Product(s). The Customer therefore agrees to inform the Company of any change of contact details that may occur between the order by sending an email to the customer service email address without delay. Failing to do so, in case of delay and/or error, the Customer cannot hold the Company liable. The Company will also not be responsible if the non-receipt of Products is due to a third party outside its intervention.

5. TAXES AND CUSTOMS DUTIES FOR DELIVERY OUTSIDE FRANCE

For any order shipped outside French territory, it is the Customer's responsibility to pay all specific taxes on vaping products imposed by the destination country. This includes, but is not limited to, customs duties, local taxes, and any other applicable tax charges.

The Customer is invited to inquire about local regulations and tax obligations in their delivery country. Vapovor.com will not be responsible for additional costs incurred by these local regulations. By accepting these GTC, the Customer acknowledges and accepts this responsibility.

6. CUSTOMER SERVICE

For any request for information, clarifications, or any complaint, the Customer must contact the Company's customer service as a priority, in order to allow the latter to attempt to find a solution to the problem.

The Company's Customer Service is accessible from Monday to Friday from 9 AM to 6 PM using the following contact details:

  • Phone (non-premium): 01 82 83 23 25
  • Email: contact@vapovor.com
  • Mail: SUCHET & BUTTIER (VAPOVOR), 102 Avenue des Champs-Élysées, 75008 Paris.

7. LEGAL AND COMMERCIAL WARRANTIES

7.1. Legal Warranties

Under the legal guarantee of conformity of articles L.211-4 and following of the Consumer Code, the Company agrees, at the Buyer's choice, to refund or exchange defective Products or those not corresponding to their order provided that the Customer acts within two (2) years from the delivery of the Product(s). The Buyer is exempted from providing proof of the existence of the conformity defect of the goods within twenty-four (24) months following the delivery of the goods.

Under the legal guarantee against hidden defects of Article 1641 of the Civil Code, the Buyer has the choice between the cancellation of the sale or a reduction of the sale price, in accordance with Article 1644 of the Civil Code. If repair and replacement of the goods are impossible, the buyer can return the goods and be refunded the price or keep the goods and receive a partial refund.

7.2. Commercial Warranty

Independently of the legal warranties stated above, batteries are guaranteed for 3 months, MODS for 6 months, clearomizers with a capacity less than 2 ml for 15 days and more than 1 month, reconstructible atomizers for 2 months, and chargers for 1 month. E-liquids are neither returned nor exchanged. Any item purchased via a voucher or discount coupon can only be refunded in the same form.

To this end, the Customer is invited to contact the company's customer service using the contact details detailed in Article 6 of these GTC. Any Product return under the commercial warranty must be agreed upon by the Company. Products returned under the commercial warranty must be returned in perfect condition and in their original packaging with all possible accessories (including the manual). Returning the Product under the commercial warranty will result, as appropriate, in a replacement of the Product or a refund to the Customer, after verifying the returned Products. The costs and risks of sending and returning the Products will be borne by the Customer if the non-conformity is not proven.

8. LEGAL RIGHT OF WITHDRAWAL

In accordance with Articles L.221-18 and following of the Consumer Code, the Customer has a period of fourteen (14) clear days from the receipt of the last Product ordered on the Site to exercise their right of withdrawal with the Company, without having to provide reasons or pay penalties.

However, by virtue of Article L. 211-28 of the Consumer Code:

« The right of withdrawal cannot be exercised for contracts: 3° Supply of goods manufactured according to the consumer's specifications or clearly personalized; 4° Supply of goods likely to deteriorate or expire rapidly; 5° Supply of goods that have been unsealed by the consumer after delivery and cannot be returned for hygiene reasons or health protection; 6° Supply of goods that, after delivery and by their nature, are inseparably mixed with other items; »

The Customer can communicate their decision to withdraw to the Company by any means, particularly by sending a letter to the following address: SUCHET & BUTTIER (VAPOVOR), 102 Avenue des Champs-Élysées, 75008 Paris. The Customer can also use the withdrawal form reproduced at the end of these GTC.

The Customer must return the Products to the above address within fourteen (14) days of communicating their decision to withdraw, if possible in their original packaging, unused and in perfect condition, without any traces or marks, with labels, all accessories, and any offered gifts. Failing to do so, the Company has the right to apply a reduction on the sale price of the Products in view of the damage caused to the Products or missing elements.

The return shipping costs of the Products in case of exercising the right of withdrawal are borne by the Customer. In case of exercising their legal right of withdrawal, the Customer will be refunded within fourteen (14) days from the receipt of the Products by the Company or from the proof of shipment of the Products by the Consumer, using the same payment method as used for the initial transaction, unless the Customer expressly agrees to a different method.

The Company cannot be held responsible in case of changes to the Customer's banking details since the date of the order making it impossible to refund the Customer. In such a situation, the Customer is invited to contact the Company to agree on another refund method.

9. CUSTOMER OBLIGATIONS

The Customer agrees to comply with the terms of these GTC. The Customer agrees to use the Site and the Products in a manner consistent with the Company's instructions.

The Customer is required to maintain the Products in good condition, use them according to a normal mode of use and their intended purpose. The Customer is invited not to make modifications to the Products, install accessories, ancillary parts, or any other device not marketed by the Company as an accessory to the purchased Product.

The Company cannot be held responsible for defects and damages related to abnormal or non-compliant use of the Products.

Respect for Legality and Protection of the Company:

  • If for any reason the Company considers that the Customer does not comply with these GTC, the Company may at any time, at its sole discretion, delete their access to the Site and take all legal measures against them.
  • Sale to Minors: The sale of Products to minors is strictly prohibited. If a minor registers and places an order by pretending to be an adult, the Company reserves the right to file a complaint for forgery and fraud.

10. LIABILITY

The Company implements all measures to ensure the Customer the provision, under optimal conditions, of quality Products. However, it cannot in any way be held liable for any damage attributable either to the Customer, to the unforeseeable and insurmountable act of a third party outside the Contract, or to a force majeure event.

In this respect, the Company cannot be held responsible for any Product malfunction resulting from circumstances beyond its control or from abnormal or non-compliant use of the Products as detailed in Article 9 of these GTC. Furthermore, the Customer is solely responsible for the configuration and use of the Products in accordance with the instructions provided by the Company and the Product's user manual.

The Site may contain links to other sites not published or controlled by the Company, which cannot be held responsible for the operation, content, or any element present or obtained through these sites.

It is expressly stipulated that the Company cannot in any case be held liable in any way if the Customer's computer equipment or email rejects, for example due to an anti-spam, the emails sent by the Company.

The seller cannot be held liable for non-performance of the contract in case of stock shortage or product unavailability due to a force majeure event, disruption or total or partial strike, particularly of postal services and transport means and/or communications, flooding or fire that may prevent the delivery of the order or its destruction.

Use of Coils and Technical Accessories:

  • Coils, resistive wires, atomizers, reconstructible, clearomizers, Boxes, Mods, and e-cigarettes with ohm control are products reserved for an audience with excellent knowledge of Ohm's law, resistance setups, and battery usage.
  • VAPOVOR declines any responsibility in case of material damage or accidents due to non-compliant use of these products. Poor handling, incorrect settings, lack of knowledge of the products, improper assembly, or lack of maintenance can cause dangerous material damage (equipment deterioration, short circuit, explosion risk...).
  • The seller cannot be held liable for non-compliance with the proper use of the products in accordance with their intended use (or in case of using other products), particularly in accordance with the user manual and the characteristics provided by the product presentation pages on the website.

11. PERSONAL DATA

In accordance with the law of January 6, 1978, relating to information technology, files, and freedoms, as amended, the Customer is informed that the Company collects and processes their personal data in order to process and execute their order(s) placed on the Site. These mandatory information, any failure to respond to which would block the order process on the Site, are as follows: first name, last name, email, delivery and billing address, phone number, and date of birth.

The Customer has the right to object, access, rectify, and delete their personal data, as well as the right to object for a legitimate reason, which they can exercise under the conditions provided by law by sending a letter to the Company at the address SUCHET & BUTTIER (VAPOVOR), 102 Avenue des Champs-Élysées, 75008 Paris.

12. APPLICABLE LAW AND JURISDICTION

These GTC are governed and interpreted in accordance with French law, without taking into account conflict of law principles.

In case of a dispute arising from the interpretation and/or execution of these terms or in relation to these GTC, the Customer may decide to submit the dispute with the Company to a conventional mediation procedure or any other alternative dispute resolution method.

The Customer may therefore go to the European platform for consumer dispute resolution established by the European Commission at the following address, which lists all the accredited dispute resolution bodies in France: https://webgate.ec.europa.eu/odr/.

In case of failure of this mediation procedure or if the Customer wishes to refer the matter to a court, the rules of the Code of Civil Procedure will apply.

Additional Articles

Free Delivery and Delivery Zones

  • Metropolitan France: Free delivery via Amazon.
  • Zone 1: Free delivery via Chronopost Relay Point.
  • Other Zones: Delivery via Chronopost with specific fees detailed on https://www.vapovor.com/livraison.

Minimum Order

To promote an eco-responsible approach, a minimum order of €29 is required at VAPOVOR.

Management of Uncollected Packages

If a package is not collected at the relay point within the allotted time:

  • Metropolitan France: A fee of €10 TTC will be applied and deducted from the order refund.
  • Other Countries: A fee of €25 TTC will be applied and deducted from the order refund.

Protection of Minors

The sale to minors is strictly prohibited. If a minor registers and places an order by pretending to be an adult, the Company reserves the right to file a complaint for forgery and fraud.

Warnings on Product Use

  • Responsible Vaping: It is strongly discouraged to vape if you do not smoke. Vaping is also strongly discouraged for pregnant women.
  • Risks of E-liquids: E-liquids are not without risk and could, under certain conditions, expose users to carcinogenic substances. They may also cause irritation of the respiratory tract, potential lung damage, negative effects on the heart and blood vessels, as well as potentially oxidative stress, inflammations, and cellular alterations.

WITHDRAWAL FORM

To the attention of SUCHET & BUTTIER (VAPOVOR), 102 Avenue des Champs-Élysées, 75008 Paris.

I hereby notify you of my withdrawal from the contract concerning the sale of the Product or the Product Reference:
[_________________________________]

Invoice number:
[_________________________________]

Ordered on [____________] / Received on [________________]*

Payment method used:
__________________________

Customer's name and, where applicable, the name of the order beneficiary:
[_________________________________]

Customer's address:
[_________________________________]

Delivery address:
[_____________________________]

Date:
[__________________]

Customer's signature (except in case of transmission by email)

*Please fill in all sections marked by brackets before submitting your withdrawal.

We hope that these General Terms and Conditions of Sale meet your expectations and ensure a secure and transparent shopping experience on our site. For any additional questions, do not hesitate to contact our customer service.

Thank you for your trust and your commitment to eco-responsible consumption with VAPOVOR!