Return policy for exercising the 14-day withdrawal period:

  • Perishable products are only accepted if the product has not been opened and is still sealed in its original packaging (Article L. 221-28 of the French Consumer Code).
  • Opened products that present a hygiene risk are not accepted (e.g. clearomizers, atomizers, drip tips ...), (Article L. 221-28 of the French Consumer Code).
  • Only equipment with no signs of use or wear is accepted, and the return shipping costs (6.96 €) are borne by the customer (Article L. 221-23 of the French Consumer Code).

Return policy for exercising a lack of conformity claim:

  • Perishable products are only accepted if the product has not been opened and is still sealed in its original packaging (Article L. 221-28 of the French Consumer Code).
  • Only equipment is accepted, provided that the period between the SAV return request and the purchase does not exceed 2 years, and that the equipment has not suffered any damage causing malfunction (e.g. contact with water, shock, improper use...). The return is free of charge.

IMPORTANT: Shipping costs may be charged if you requested an SAV return when you actually intended to exercise your right of withdrawal.

Submit a return request